FAQs

We ship Australia-wide and to selected international destinations such as NZ. Shipping options are shown at checkout.

Most orders are dispatched within 1–2 business days. Delivery times vary depending on location, but Australian metro areas usually arrive within 2–7 business days.

Yes, we often offer free shipping on eligible Australian orders over a minimum spend. Please check our shipping page for current offers.

Yes. Once your order has been dispatched, you’ll receive a tracking number via email.

Yes. The Ugg Store specialises in authentic Australian sheepskin footwear and accessories.

We stock a range of Australian-made and imported styles depending on the collection. Product pages will specify which ones are Australian Made.

Many of our products are crafted using premium double-face Australian sheepskin, suede, wool linings, and durable EVA or rubber soles. Product pages will specify the exact materials

Please refer to our Size Guide on each product page. If you are between sizes, we generally recommend sizing up for comfort.

Yes, genuine sheepskin naturally moulds to your feet after wear, creating a personalised fit.

We accept returns on unworn items in original packaging within the return period listed on our Returns Policy page.

Yes, exchanges are available subject to stock availability.

Simply go to our Return Centre on the bottom of our homepage or contact our customer service team with your order number and reason for return.

Yes, many styles feature durable outsoles suitable for indoor and outdoor wear. Please see product pages.

Most classic sheepskin styles are water-resistant, not fully waterproof. We recommend avoiding heavy rain and using a suede protector spray.

Use a suede brush or specialist sheepskin cleaner. Avoid soaking in water or machine washing unless stated otherwise.

You can contact us via our website contact form or email info@theuggstore.com.au.

We don't provide support during weekends or public holidays. We only operate during normal business hours.

Yes, Gift cards are available to purchase on our website all year-round.

Australian sheepskin is known for softness, warmth, breathability, and year-round comfort.

No. Sheepskin naturally regulates temperature, making them comfortable in cooler and mild weather year-round.